No Refund Policy

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No Refund Policy

Ivan Guaderrama Gallery

Purpose. To clearly and transparently establish the conditions under which all purchases made at Ivan Guaderrama Gallery are final sales with no refund option.

1) Scope

This policy applies to all purchases made at:

  • The physical gallery and temporary points of sale.
  • The gallery’s own digital channels.
  • Commissioned works and customizations.

It covers the following product types:

  • Original Artwork: One-of-a-kind piece created by the artist.
  • Fine Art Editions (Giclée): High-fidelity printed reproductions on canvas or paper, in open or limited editions.
  • Collectible Printed Products: Items featuring reproductions of artwork applied to various formats, such as Canvas Desk pieces, small mirrors, 12×12 in. canvas prints, among others.

Terminology note: For commercial and contractual purposes, we use the terms Fine Art Editions (Giclée) and Collectible Printed Products.

2) General Condition (Final Sales)

All sales are final. No refunds, returns, or exchanges are accepted, without exception, for: Original Artwork, Fine Art Editions (Giclée), Collectible Printed Products, items on sale or with discounts, consigned pieces, installment payments, layaway deposits, and down payments.

This policy is designed to protect the integrity of the artwork and ensure transparency with collectors and visitors.

3) Limited Exceptions (Without Affecting Non-Refundability)

The following situations do not result in a refund but are addressed with specific attention and solutions:

3.1) Shipping Damage

If a piece is damaged during transit and before its actual delivery to the customer, the gallery will follow up on the claim with the shipping carrier in accordance with the carrier’s terms.

To proceed:

  • Report in writing within the first 24 hours from the delivery date recorded by the carrier.
  • Include videos and photos of the unboxing process and the observed damage.
  • Keep all packaging and contents until further instructions are received.

Possible outcome: Replacement of the artwork/edition (if applicable based on the damage assessment), repair, or filing of the shipping insurance claim per the carrier’s terms. Refunds do not apply.

3.2) Electronic Components in Interactive Artwork

Interactive artworks include electronic components covered by the manufacturer’s/gallery’s warranty. In the event of a manufacturing defect within the warranty period stated on the proof of purchase, repair or replacement of parts is offered at no charge (including shipment of replacement parts), in accordance with the gallery’s technical procedures.

Possible outcome: Repair and/or replacement of components. Refunds do not apply.

3.3) Custom Commissions

For commissioned (custom) works and/or personalizations, any deposit, partial payment, or full payment is non-refundable. Reasonable adjustments may be quoted and carried out upon prior written agreement.

4) Customer Requirements

For any shipping, claim, or warranty matter, the customer must:

  • Provide complete and accurate information for billing and shipping (including TAX ID when applicable for exports).
  • Stay responsive and available through the provided communication channels to receive shipping and delivery updates.
  • Inspect the piece upon receipt and document the unboxing process with videos/photos.
  • Present proof of purchase (receipt/invoice) and requested evidence within the specified timeframes.

5) How to Reach Us

  • Email us at sales@ivanguaderrama.com with a description of your case and supporting evidence (videos/photos, tracking number, delivery date, copy of proof of purchase).
  • For Mexico, you may call +52 (624) 189 11 44, Monday through Saturday, 9:00 AM to 5:00 PM (CST).
  • The gallery will review your request and respond with follow-up instructions for repair or replacement, as applicable.

6) Limitations and Exclusions

Warranty coverage and support do not apply in cases of:

  • Damage occurring after delivery due to improper handling, installation, or use.
  • Exposure to moisture, liquids, corrosive substances, impacts, or electrical surges.
  • Disassembly, modifications, or repairs performed by unauthorized third parties.
  • Normal wear and tear from regular use.

7) Consumer Rights and Governing Law

This policy shall be interpreted in accordance with applicable law. Nothing herein limits or waives any mandatory consumer rights recognized by law.

8) Customer Acknowledgment

By making a purchase at Ivan Guaderrama Gallery, the customer acknowledges having read and fully accepts this No Refund Policy. A reference to this policy is recommended on all sales documents, invoices, and/or acceptance forms.