Compatibility 

Requirements for mobile devices

You can download the Ivan Guaderrama Art Gallery mobile app for iOS or Android devices by clicking here. To enjoy the best augmented reality experience.

With the application of Ivan Guaderrama Art Gallery you will be able to experience more than 28 artworks, recognize them with your device and then see and listen to them without connection.

Note

The mobile application of the Ivan Guaderrama Art Gallery has been updated in February 2019 with new and improved security measures. As a result, only the most up-to-date versions of the mobile application (Android 4.1 or iOS 11.2) can be used.

Previous versions of the application that do not include these necessary updates can no longer be used to visualize artworks on our platform. Sorry for the disturbances.

Application for IOS

Requires iOS 11.2 or later. Compatible with iPhone, iPad and iPod touch.

Android application
Requires Android 4.1 and later

Audio and video problems

Problem solving

If you have problems trying to see the artwork on your device, try the troubleshooting suggestions below before contacting support. These steps can solve many of the most common problems related to augmented reality reproduction.

Remember that you must authorize the notifications to know that we have updated the application.

Why do not I listen to the animations?

You must activate the speaker of your device (no mute mode)


Increase the volume of the speaker of your device.

Why do not I see the animations??

You must authorize access to the camera of your device.

Keep in mind that only the first time recognition of works of art is necessary to have a broadband connection on your device.

Why do not I see the augmented reality?

If problems arise during the reproduction of augmented reality and none of the previous steps solved the problem, please contact our support team to email gerardo@ivanguaderrama.com 

Send a video showing us the problem you are experiencing. We will do everything in our power to solve the problem.